Legal

Terms of service

Last updated: 2026-10-05

1. Who these terms are between

These terms govern the use of Orchestra, a service operated by Daniil Chuikin, NIF Z0986895Q ("we", "us"), by the business that has agreed with us to use it ("the customer", "you"). Orchestra is offered to businesses only, not to consumers. A written agreement signed by both parties prevails over these terms where the two differ.

2. The service

Orchestra helps a language service provider coordinate translation requests: it reads the requests arriving in the mailboxes the customer enrols, prepares the work for the customer's staff, and acts in the customer's own systems once a member of that staff has approved.

3. Pilot status

Orchestra is in a private pilot. During the pilot the service is provided as it is, it may change or be interrupted, and we make no commitment about availability. We will work with you in good faith to fix problems that affect your work.

4. Your responsibilities

• You are responsible for having a lawful basis to give Orchestra access to the mailboxes and systems you connect, and for telling your own staff, clients and suppliers what they need to be told.
• You are responsible for the accuracy of the configuration you give us, such as rates, clients and linguists.
• You decide what is sent in your name: Orchestra prepares, your staff approve.
• You keep your sign-in accounts secure and tell us promptly about any suspected misuse.

5. Ownership

You keep all rights in your data and content, including your emails, documents, translation memories, client and linguist records and rates. We keep all rights in the Orchestra software and service. Neither party receives any right in the other's property beyond what is needed to provide and use the service.

6. Confidentiality

Each party keeps confidential the non-public information it receives from the other and uses it only for the purposes of this agreement. This obligation continues after the agreement ends.

7. Data protection

Our privacy policy describes how personal data is handled and names our sub-processors. For the personal data in your mailboxes and systems you are the controller and we are your processor; we sign a data processing agreement with each customer before processing their data, and once signed it forms part of these terms. A copy is available to customers on request.

8. Acceptable use

You may not use Orchestra to break the law, to send unsolicited bulk messages, to process data you have no right to process, to attempt to access another customer's data, or to probe or disrupt the service.

9. Fees

Fees are as agreed in writing between us. The pilot may be free of charge.

10. Suspension and ending the agreement

Either party may end the agreement at any time by written notice, which may be given by email. We may suspend the service if it is being misused or if continuing would put your data or another customer's at risk, and will tell you why. When the agreement ends we delete your data as described in the privacy policy: from the live service within 30 days, and from backups as they rotate. If you need a copy of anything first, ask us before then.

11. Liability

Nothing in these terms excludes or limits liability that cannot be excluded or limited under Spanish law, including liability for wilful misconduct. Subject to that, and to the extent the law permits, neither party is liable to the other for indirect or consequential loss or for loss of profit.

12. Governing law and jurisdiction

These terms are governed by the laws of Spain. Any dispute is submitted to the courts of Valencia, Spain.

13. Changes to these terms

We may update these terms. The date at the top shows the latest revision, and we tell customers in advance about changes that matter to them.

14. Contact

Questions about these terms: hello@orchestrapm.io.